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ToolBook Product Support

When you purchase a ToolBook authoring product, you will receive free technical support for 30 days beginning with your first call. Please note that the 30 days of free support applies to your first purchase, not upgrades. Once your 30 days of free support expires, you should consider subscribing to the annual ToolBook Technical Support Program to receive personal assistance, products updates, product upgrades and more.

With a ToolBook Technical Support subscription, you receive the following during the term of your subscription:

• High quality problem analysis and responses by ToolBook technical experts
• Unlimited toll-free phone and email support
• Free product updates and upgrades
• Free periodic web seminars to learn tips, tricks, and techniques
• Detailed newsletters to help you be more productive with ToolBook. View a sample from our archive.
• Access to new authoring extensions using the OnDemand LiveXtension feature

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To learn more about how the Technical Support subscription can help you, call 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our ToolBook representatives, or fill out the Call Back Request form to have us contact you. You can also reach us via email at sales@sumtotalsystems.com

Self-Help

For technical information about ToolBook, browse or search our library of technical information:

• For answers to the most frequently asked questions regarding ToolBook, visit the ToolBook FAQ.
• Looking for articles on technical support topics? Search the comprehensive ToolBook Knowledgebase.
• Visit Guides & Tutorials for ToolBook tips and techniques.
• Search for and download free patch files.

Contact Support

To submit a technical issue to the ToolBook Support Team, please use our online Request Form.

To submit a ToolBook feature enhancement suggestion, please use our online Suggestion Form.

UNITED STATES
United States, Canada, Central America, South America

• Telephone: 1-877-TOTALCS (1-877-868-2527)
• Support Hours:

  6:00 AM – 5:00 PM (U.S. Pacific Time) Monday through Thursday      6:00 AM – 3:00 PM (U.S. Pacific Time) Friday

• Observed Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day

ASIA PACIFIC
Australia, New Zealand, Singapore, Malaysia, Hong Kong, China, Taiwan, Korea, Indonesia, Philippines, Pacific Islands

• Telephone: 1-877-TOTALCS (1-877-868-2527) or +44 1753 211 966
• Support Hours: 9:00 AM – 5:00 PM (Eastern Australian Time) Monday through Friday.
• Observed Holidays: New Year's Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Queen's Birthday, Labour Day, Christmas Day, Boxing Day

EUROPE
United Kingdom

• Telephone: +44 1753 211 966
• Support Hours: 9:00 AM - 5:30 PM (GMT) Monday through Friday.
• Observed Holidays: New Year's Day, Good Friday, Easter Monday, Bank Holidays, Christmas Day
  
  Note: Mainland European, Middle Eastern & African clients should contact ToolBook Sales Rep Laura Justice or if you purchased through a reseller contact your reseller

Customer Support will operate with a reduced staff during the Christmas holiday break (the period between Christmas and New Year's Day).